Follow your driver
Choose an active delivery.
Matrix
Track delivery performance and customer NPS.
Overall score averages acceptance, completion, on-time delivery, inverse decline and cancellation rates, and NPS normalized to 0–100. All six measures must have data. Missing records show —. NPS ranges from −100 to +100.
How the measures work
Acceptance and decline use resolved offers, including timed-out offers in the denominator. Completion and cancellation use completed jobs and driver-cancelled jobs that were accepted. Cancellations by customers or businesses do not count against the driver. On-time compares the recorded completion time with the promised delivery time set by Dispatch before acceptance. Historical delivery times are not estimated. NPS is the percentage of customers rating 9–10 minus those rating 0–6.
Dispatch receives a notification at an overall score of 40% or lower. Continued low performance produces at most one reminder every seven days. Dispatch decides how to contact the driver.
Bank payout method
Choose your payout timing and manage your voided check.
Delivery history
Completed and cancelled deliveries for your account.
What can we deliver for you today?
Food, packages, warehouse orders, and prepaid store pickups—one clear app and one trusted local team.
Your deliveries
Live orders from your secure account.
Driver dashboard
Your application, assigned offers, active deliveries, and earnings.
Your delivery offers
The closest online driver receives each offer first. Review your 70% payout, then accept or deny it.
Dispatch dashboard
Review drivers, restaurant ETAs, company profit, tax collected, and deliveries.
Delivery distances
Compare distance, GPS freshness, and availability before assignment.