Privacy Policy
Effective September 16, 2026
Speed Up Advence LLC ("Speed Up Delivery," "we," "us," or "our") provides local food, package, warehouse, and shopping delivery services. This policy explains the information used to operate the Speed Up Delivery app and website.
Information we collect
- Account information: name, email address, phone number, account role, and authentication information.
- Delivery information: pickup and delivery addresses, recipient and pickup names, order or package instructions, offers, delivery status, and related communications.
- Driver information: vehicle details, driver's license, vehicle registration, insurance, selfie, approval status, availability, and earnings records.
- Location: a driver's location while the driver chooses to be online, and location information needed for matching and live tracking.
- Device and service data: information needed for security, authentication, notifications, troubleshooting, and reliable operation.
How we use information
We use information to create and secure accounts; review driver applications; create, match, dispatch, fulfill, track, and support deliveries; show order status to authorized participants; calculate driver and company shares; send service notifications; prevent misuse; and comply with legal obligations.
How information is shared
Delivery details and live order information are shared only with the people and businesses involved in that delivery, such as the customer, assigned driver, dispatcher, restaurant, store, or warehouse. Authorized dispatchers may review driver application documents and account status. We may use service providers, including hosting, database, authentication, file-storage, mapping, email, and notification providers, to operate the service. We do not sell personal information.
Location and notifications
Location access is used to find nearby available drivers and support live delivery tracking. Drivers control when they go online. Notification permission is used for delivery offers and important order updates. Device settings can be used to change these permissions.
Security and retention
We use reasonable safeguards designed to protect personal information. Information is kept only as long as needed to provide the service, handle disputes and records, meet legal obligations, and protect the service. No system can guarantee absolute security.
Your choices and account deletion
You may request access or correction of your personal information. Every customer, driver, dispatcher, restaurant, and store user can permanently delete their account directly in the app: sign in, open Account, select Permanently delete my account, and complete the confirmation steps. The login, profile, notifications, uploaded driver documents, owned business profile, and related personal delivery data are removed. Limited records may be retained only when required by law or for legitimate security, fraud-prevention, accounting, or dispute purposes. Visit our Support & Account Deletion page for additional help.
Children
Speed Up Delivery is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as the service changes. The effective date above will show the latest published version.
Contact us
Email speedupadvence@gmail.com with privacy questions or requests.